Shipping Policy
Our Shipping Policy
Last Updated: July 25, 2025
Hey there! Thanks for your order. We know you're excited to receive your items, so here’s a little guide on how our shipping works and when you can expect your goodies.
1. Getting Your Order Ready
Our team gets to work on your order right away! It usually takes us about 3 business days to double-check, pack, and hand off your package to our shipping partners.
Just a heads-up, orders placed on a weekend will be sent out on the following Monday.
2. Shipping Your Way
Once it's on its way, your package will typically arrive in 10-20 business days. We offer a simple flat-rate shipping fee of $5.99 USD to anywhere in the world.
3. A Quick Note on Delays
Sometimes, things outside of our control (like customs checks or carrier hiccups) can cause delays. We thank you so much for your patience if this happens!
4. Tracking Your Package
You can follow your package’s journey to you! We’ll send you a Shipping Confirmation email with a tracking number as soon as your order ships. You can use that number to see where your package is at:
● www.17track.net
(P.S. It can take a few days for the tracking to go live, so don't worry if you don't see it right away!)
5. Why did I only receive part of my order?
Don't worry, the rest of your order is on its way! If your order includes multiple items, we sometimes ship them in separate packages from our different warehouses. We do this to get each item to you as fast as possible.
You will receive a separate shipping confirmation email, including a unique tracking number, for each package.
6. Need to Make a Change to Your Order?
This is extremely time-sensitive! Whether you need to correct your shipping information (like an address or phone number) or change an item (like its size, color, or quantity), you must contact us ASAP, ideally within 12 hours of placing your order.
Please email our support team with the following:
● Your Order Number (e.g., 071SHOP-123331) and Order Email
● A clear description of the change needed (e.g., the new address, or the new item size/color).
Our team moves quickly, so we cannot guarantee any changes once an order is being processed for shipment, but we will always do our best to help!
7. If a Delivery is Missed
If the delivery driver misses you, they'll usually leave a note and keep your package safe at the local post office. The best first step is to contact your local delivery provider with your tracking number to see what's up. If you're still stuck, just let us know and we'll help out!
(Please note, we can't be responsible for packages that are returned because of a wrong address or failure to collect.)
8. What To Do If Shipping Takes A While
If your package seems to be taking longer than expected, here's a simple 2-step guide to check on it:
- Check Your Tracking: Look at the date of the very last update. Is it within the last 7 days? If yes, great! Your package is still moving along normally.
- Know When to Contact Us: If it has been more than 7 days with zero new updates, that's the perfect time to ask for our help. Just send an email to our support team with your order number (e.g., 071SHOP-1128) and order email, and we'll take it from there.
9. Lost or Stolen Packages
We know how frustrating it is to think your package is lost. When you contact us about a potential issue, we will work directly with the shipping company to find out exactly where it is.
● Lost in Transit: If our investigation confirms that your package is officially lost during its journey, we will happily send you a replacement order, completely on us.
● A Quick Note on "Delivered" Packages: Our policy doesn't cover packages that are lost or stolen after the tracking confirms a successful delivery to your address. If your tracking says "Delivered" but you can't find it, we recommend checking with your neighbors, family members, or building management first.
10. Where We Ship From & To
● Destinations: We ship all over the world! In the very rare case we can't ship to your country, we'll contact you immediately.
● Origin: We have main facilities in the United States, Canada, Australia, and the EU. To get you the best products and prices, we also partner with top-tier manufacturers and may ship your order directly from their facilities!
11. Disclaimer
Just a few final, important notes. By placing an order with us, you agree to the following terms:
● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.
Have Questions? Contact Us!
For any of the reasons above, or for any other questions, we're here to help! Reach out to our team at:
support@zenlvymart.com
To help us find your order super fast, please always include your Order Number (e.g., 031SHOP-1938) and the Email Address you used to place your order in your message.
Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with us. This policy outlines the terms and procedures related to the shipment of your order. Our goal is to provide a clear and reliable shipping experience.
1. Order Processing
All orders are processed and dispatched from our warehouses within 3 business days of placement. The processing phase includes order verification, quality control, packing, and transfer to the designated shipping carrier.
Please note: Orders placed on Saturdays, Sundays, or public holidays will be processed on the following business day.
2. Shipping Timeframes and Rates
Once an order is dispatched, the estimated time for delivery is as follows:
● Estimated Shipping Time: 10-20 business days.
● Shipping Rate: A worldwide flat-rate shipping fee of $5.99 USD applies to all orders.
Total Estimated Delivery: Your total delivery timeframe is the sum of order processing and shipping time, estimated at 13-23 business days.
3. Potential for Delays
Please be advised that all shipping times are estimates and not guaranteed. We are not responsible for delays caused by factors beyond our control, including but not limited to:
● Customs inspections and clearance procedures.
● Carrier service disruptions or transportation delays.
We appreciate your patience and understanding in such events.
4. Order Tracking
Upon shipment, a confirmation email containing a tracking number will be sent to you. You may monitor the status of your shipment using this number at:
● www.17track.net
Kindly allow several business days for the tracking information to be updated by the carrier after you receive the confirmation email.
5. Split Shipments
If your order contains multiple items, it may be dispatched in separate packages from different fulfillment centers. This practice allows for more efficient processing and faster overall delivery. For each package shipped, you will receive a separate Shipping Confirmation email with a unique tracking number.
6. Order Modifications
Requests to modify any order details (e.g., shipping information, item size, color, quantity) are extremely time-sensitive. Any changes must be requested before the order has been processed for shipment. We recommend contacting us immediately, preferably within 12 hours of placing your order.
Please email our support team with the following:
● Your Order Number (e.g., 071SHOP-123331) and Order Email.
● A clear description of the required modifications.
While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered the fulfillment process.
7. Unsuccessful Delivery Attempts
In the event of an unsuccessful delivery attempt, the carrier will typically hold the package at a local facility. We advise customers to first contact their local delivery provider with the tracking number to arrange for re-delivery or collection. We are not liable for packages returned to us due to an incorrect address provided by the customer or failure to collect the package in a timely manner.
8. Shipment Status Inquiries
It is normal for tracking information to experience pauses during transit. As a general guideline, if tracking activity is visible within the last 7 days, the package is still progressing through the carrier network. If there has been no tracking activity for more than seven consecutive days, please contact our support team for assistance.
9. Lost or Stolen Packages
If you believe your package is lost in transit after the 7-day period of no tracking updates, please contact us. Our team will initiate an investigation with the shipping carrier. If the carrier confirms the package is lost, we will resend the order at no additional cost.
Disclaimer: Our liability does not extend to packages that are confirmed as "Delivered" by the carrier's tracking system. We are not responsible for packages that are lost or stolen after a confirmed delivery to the address provided.
10. Shipping Destinations and Origin
● Destinations: We offer worldwide shipping. In the rare circumstance that our logistics partners cannot service a specific country, we will notify you immediately to make alternative arrangements.
● Origin: To facilitate a diverse product offering, items are shipped from our fulfillment centers in the United States, Canada, Australia, and the EU, as well as directly from our manufacturing partners.
11. Disclaimer
Just a few final, important notes. By placing an order with us, you agree to the following terms:
● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.
For all inquiries, please contact our support team at support@zenlvymart.com. To ensure prompt and efficient service, please include your order number (e.g., 031SHOP-1938) and the email address used to place the order in your message.
Shipping Information
Last Updated: July 25, 2025
Welcome! Here’s a quick guide to everything you need to know about our shipping process.
The Timeline 🗓️
● Processing: Your order is prepared and dispatched within 3 business days.
● Shipping: Once dispatched, your package travels for 10-20 business days. (Please note: Weekend orders are processed on the following Monday.)
Costs & Destinations 🌍
● Shipping Fee: A simple flat rate of $5.99 USD.
● We Ship To: Worldwide.
● We Ship From: Our fulfillment centers in the US, Canada, Australia, and the EU, or directly from our manufacturing partners to get your order to you efficiently.
Tracking Your Order 🗺️
● How to Track: We will email you a Shipping Confirmation with a tracking number.
● Where to Track: Use your number at a universal site like www.17track.net.
● Important Note: Please allow a few business days after shipment for tracking information to activate.
Understanding Delays ⏳
● Normal Pauses: It is normal for tracking to pause. If you see an update within the last 7 days, your package is still on its way.
● When to Contact Us: If you see no tracking updates for more than 7 days, please reach out to our support team for assistance.
● Other Delays: Please be aware that customs inspections and carrier disruptions can cause delays beyond our control.
Your Order Details ✍️
● Split Shipments: If you order multiple items, they might arrive in separate packages to ensure faster delivery. You will receive a unique tracking number for each shipment.
● Order Changes: Modifying your order (address, items, etc.) is extremely time-sensitive. Please email us within 12 hours of your purchase.
○ What to Send: Include your Order Number, Order Email, and the specific changes.
○ Please note that changes are not guaranteed once an order enters the fulfillment process.
Delivery Issues 📦
● Missed Delivery: If a delivery is attempted, the carrier will leave a notice. The best first step is to contact your local post office with your tracking number.
● Lost in Transit: If an investigation confirms your package was lost by the carrier, we will resend it at no cost.
● "Delivered" but Missing: We are not responsible for packages that are lost or stolen after the tracking system confirms a successful delivery.
Disclaimer (免責條款) 📌
Just a few final, important notes. By placing an order with us, you agree to the following terms:
● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.
Need Help? ✉️
● Contact Us: For any inquiries, please email our support team at support@zenlvymart.com.
● For Faster Service: Please always include your Order Number (e.g., 031SHOP-1938) and Order Email in your message.