Refund Policy

Return Policy
Last updated: July 25, 2025
Thank you for shopping with us. Your satisfaction is our top priority. If you have any concerns about your order, we ask that you please contact us directly at support@zenlvymart.com surtpo@xxx.comp with your order number (e.g., 015SHOP-1218) and order email so we can make things right. Please review our full policy carefully below.

General Policy
Please note that all sales are final. We do not offer returns or exchanges, with the sole exception of items that have a verified quality issue or if an incorrect product was sent.
Damages and Quality Issues
We stand by the quality of our products. Should you discover that an item is defective, damaged, or incorrect upon arrival, please contact our support team directly as your first step. We are fully committed to working with you to achieve a fair resolution.
Please inspect your order upon reception and contact us within 7 days of delivery.
To ensure a swift resolution, please contact us at support@zenlvymart.com with the following information:
●    Your order number (e.g., 015SHOP-1218) and the email address used for the purchase.
●    A description of the issue.
●    Clear photographic or video evidence of the defect, damage, or incorrect item.
Our team will evaluate your claim and determine the appropriate solution. Solutions are assessed on a case-by-case basis and may include a replacement, a partial refund, or a full refund.
Refunds
If a full or partial refund is the approved solution for your claim, it will be credited to your original payment method. You can expect the funds to appear in your account within 7-12 business days. Please note that final posting times are subject to the processing speed of your bank or credit card company.
Exchanges
We do not offer exchanges. We only replace items if they are defective or damaged upon arrival and a claim has been approved.
Unauthorized Returns
Please do not send any items back to us unless you have been instructed to do so by our support team. To be eligible for a resolution, you must first contact us to initiate a claim.
Any item returned without prior notification and an approved claim will not be accepted. We will not be able to provide any assistance, including refunds or replacements, for unauthorized returns.
Contact Us
For any questions or concerns, please do not hesitate to contact our support team. Reaching out to us directly at support@zenlvymart.com with your order number (e.g., 015SHOP-1218) and order email is the fastest and most effective way to resolve any issue. We are committed to your satisfaction and will always do our best to make things right.

Return Policy
Last Updated: July 25, 2025
Introduction This policy outlines the terms and conditions for all claims related to product quality, damages, or incorrect items. We encourage all customers to review this policy carefully prior to making a purchase.
1. General Policy
All sales are considered final. The company does not offer returns or exchanges, except under the specific conditions of a verified quality issue or the shipment of an incorrect product, as detailed below.
2. Claims for Damaged, Defective, or Incorrect Items
We are committed to the quality of our merchandise. The following procedure must be followed for any claims.
●    Reporting Window: Customers must inspect all items upon receipt. Any claim for a defective, damaged, or incorrect item must be reported to our support team within 7 days of the delivery date.
●    Claim Submission Requirements: To ensure a swift resolution, all claims must be submitted to support@zenlvymart.com and include the following information:
○    The Order Number (e.g., 015SHOP-1218) and the email address associated with the order.
○    A detailed description of the issue.
○    Clear photographic or video evidence documenting the defect, damage, or incorrect item.
●    Evaluation and Resolution: Our team will evaluate all submitted claims. The company will, at its sole discretion, determine the appropriate resolution. Approved solutions are assessed on a case-by-case basis and may include a product replacement, a partial refund, or a full refund.
3. Refunds
If a full or partial refund is the approved resolution, the funds will be issued to the original method of payment. Please allow an estimated 7-12 business days for the credit to appear on your statement. Final posting times are subject to the processing timelines of the respective financial institutions.
4. Exchanges and Replacements
We do not offer exchanges. A replacement will only be issued for an item if a claim for it being defective or damaged upon arrival has been submitted and approved in accordance with this policy.
5. Unauthorized Returns
The company will not accept or assume responsibility for any merchandise returned without a prior approved claim. Please do not send any items back to us unless specifically instructed to do so by our support team.
Any item returned without prior authorization will not be processed for a refund or replacement and may be disposed of without notice.
6. Contact Information
For all inquiries regarding this policy or to initiate a claim, please contact our support team. Reaching out to us directly at support@zenlvymart.com with your Order Number (e.g., 015SHOP-1218) and Order Email is the most effective way to resolve any issue.

Return Policy - Your Questions Answered
Last Updated: July 25, 2025
Thank you for shopping with us. We want to make our policies as clear as possible. If you have any concerns about your order, the best first step is always to contact us directly at support@zenlvymart.com with your order number (e.g., 015SHOP-1218) and order email.
________________________________________
Q: What is your general return policy? A: All sales are final. We do not offer returns or exchanges for reasons such as change of mind. We only provide resolutions for items that have a verified quality issue or if an incorrect product was sent.
Q: What should I do if my item is damaged, defective, or incorrect? A: We're committed to making it right. Please follow these three steps:
1.    Inspect your order upon arrival and contact us within 7 days of delivery.
support@zenlvymart.com
○    Your Order Number (e.g., 015SHOP-1218) and Order Email.
○    A clear description of the issue.
○    Photo or video evidence of the defect, damage, or incorrect item.
3.    Wait for our team to respond. We will evaluate your claim and propose a fair solution, which may be a replacement, a partial refund, or a full refund.
Q: Can I exchange an item for a different size or color? A: No, we do not offer direct exchanges. Our policy is limited to providing replacements only for items that have been approved for a claim due to damage or a defect upon arrival.
Q: IMPORTANT: Can I send an item back to you without approval? A: No. Please do not send any items back to us unless you have been specifically instructed to do so by our support team. For security and logistical reasons, any unauthorized return will not be accepted or processed for a refund or replacement.
Q: Who should I contact with more questions? A: Our support team is always here to help. Reaching out to us directly at support@zenlvymart.com with your order number  (e.g., 015SHOP-1218) and order email is the fastest and most effective way to resolve any issue. We are committed to your satisfaction.